It was George Bernard Shaw who came up with one of the best quotes on communication. “The single biggest problem in communication is the illusion that it has taken place.“
That summarises just one problem of communication in the workplace. Every employee (and leader) has their own way of communicating. Some are very effective, and others could be much better. But no organisation makes communication skills a priority even though there will be an immediate impact.
Imagine this: It’s 10:47pm, and you receive a message that your London office is flooded. Nobody can work on site tomorrow. You manage a team of ten who are scheduled to arrive around 8:30am. How would you communicate this? WhatsApp? Email? Call? Do you message everyone individually? Send a group text? Wait until morning?
There is no ideal answer. And that is a great example of communication being considered an art. This is one of several examples I use to start a discussion amongst people in my workshop. And we consider what would you do if you were a leader? And how would you expect to receive this information as an employee. The insights are revealing. If you take this knowledge into your day-to-day life it makes a big impact.
When communication works well, you get better decision-making, problems that are solved faster, higher productivity, and fewer costly mistakes. Teams enjoy working together. Being a great communicator can also help with career progression. Book a free 30-minute chat to discuss what works best for you.
My workshops in London
London is home to some of the world’s biggest businesses, where communication challenges occur daily and sorting out problems is often complex. I worked for almost 20 years across Sky News and Sky Sports where communication was at the heart of everything we did. I use my expertise working in newsrooms across many departments to bring CPD-accredited training to you.
You need training that understands different contexts and by someone who’s worked at the highest levels. And who knows that communication can be non-verbal, written, delivered over WhatsApp, face-to-face, or as a keynote presentation.
A communication workshop isn’t about teaching people to talk more. Or how to become a TEDx speaker. It’s about learning how communication gets things done, makes work easier, and can inspire others. We also cover how the communication is received and understood.
The value of workshops in learning and development is immense. But what is learned in a workshop is often forgotten once you get “back to work”. And the memory fades and if you’re lucky you remember a few points sporadically.
One of the important ways I try to avoid that in my communication workshops is to leave plenty of time for reflection after tasks, discussions and role plays. And after reflection allow employees to consider how they will implement any new learnings.
My workshops in West London are for groups of ten include a masterclass with a Sky reporter or presenter. A perfect opportunity to get the best insights into delivering information to large audiences under pressure and with constantly changing information. I sometimes get attendees to take it in turns to ‘chair’ the questions. A great chance to quiz a reporter!
Quality communication training shows how great communication improves your work, how you operate as a team, and how the best leaders communicate under pressure. It’s important these are not abstract ideas but relevant. We use engaging exercises, real feedback, and scenarios that reflect your workplace.
Discover how bespoke communication workshops in London can give your business the competitive edge. Whether you’re dealing with hybrid teams, leadership challenges, or simply want to build a stronger workplace culture, expert communication training can play a key role. And deliver instant results.
Better outcomes happen for people who make sure messages are clear the first time. People achieve better work-life balance because boundaries around communication are in place and respected. Employee engagement increases because people feel they communicate to feel heard and understood. And when crisis hits, such as a flooded office, leaders and teams respond with clarity rather than chaos.
The question isn’t whether you need communication training. The question is: what’s the impact and how quickly will you see the benefits?